Sending Auto Welcome Emails

2. Welcome Emails are Not Sending

If your emails are not sending, there may be logs under Site Administration → Reports → Logs where an error message may be specified indicating a problem.

If mail has not been configured on the server there are two possible options. Configuration server side in PHP settings, or the preferred method of entering SMTP relay details.

SMTP Relay, which stands for Simple Mail Transfer Protocol, lets you send email messages through your email account using your existing email service.

For example, you can continue to use Microsoft Outlook to compose, receive, and send email messages, but the actual email messages are processed through our SMTP relaying services.

This lets you bypass ISP restrictions on your outbound email messages, and allows you to use your professional looking "sales@example.com" email address from any service you wish.